Frequently Asked Questions
Find answers to common questions about our home essentials
Are your products eco-friendly?
Yes, True Brands prioritizes sustainability by sourcing responsibly manufactured materials and using recyclable packaging whenever possible.
Do you offer assembly services for furniture?
Most of our items are designed for easy assembly; however, we partner with third-party services in select areas to provide professional setup for an additional fee.
How do I care for my True Brands textiles?
Each item comes with a specific care label. Generally, we recommend cold machine washes and low-heat drying to maintain fabric integrity.
Can I modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations soon.
What happens if an item arrives damaged?
If your order arrives in less-than-perfect condition, please notify us within 48 hours of delivery with photos of the damage for a free replacement.